American Airlines is now limiting the ability of employees to kick passengers off flights, especially for non-safety issues.
You must log in or register to comment.
This is how you ensure your employees get abused by your customers
nah, this is to prevent power trip.
What does this change mean, concretely? As you can see, any non-safety or non-security related concerns need to originate from customers, and not team members. Furthermore, two flight attendants must engage the customer who raised the non-safety or non-security concerns, to try and resolve the situation.
In the rare event that a resolution to a non-safety or non-security concern isn’t likely, and before any customer is asked to get off an aircraft, the captain should contact the company’s CRO.
