Story time:
A friend of a friend brakes the glass panel on a his Fractal case.
The friend sends an email to Fractal Support with tye intention of trying to buy the glass panel, if it is still available for that particular case. He is being asked about the details of the case.
The next day the panel was mounted on the case… Based Fractal sent the panel … From Scandinavia to Southern Europe … Quite possibly air freight… For free… For free!
I stopped buying any other case probably a decade ago.
So i bought my case in ~2010 - a Define XL. it came with USB2 ports and they sold usb3 as an option. FFW ~5 years and I now have a use for it. managed to find it for like 100€ online - wtf? Email Fractal and get a response ”oh i have like 5 of those in my office! give me your address and i’ll mail you one”
My 15 year old case has USB 3 ports in the front :-)
That’s just regular customer service in Europe :)
LMAO no it isn’t! Not answering calls, acting dumb when you do, trying to bully the noisy customer away and charging extra for everything even when not allowed by EU law is customer service here.
If I need customer service, I avoid Western products/services and go for Japanese, South Korean or HK ones; they actually respond fast and take you serious, without extra charge.
Wrong sub, I know.
Never had any issues in 40+ years…
Perhaps Dutch electronics brands and store chain are an exception.
You’re right, he took a knife to that TV in under a second. Impressive!
Nah, definitely goes above and beyond. There are some companies that do this, but there are plenty that will do anything they can to make you just go away.
I’ve heard a similar story of BeQuiet. Friend bought a cooler for AM3, upgraded to AM4, asked about new bracket, it was shipped out to them for free. But I think in that case it was actual company policy they announced on their website, as did many other cooler manufacturers when AM4 came out.
Pretty much every company and every shop I’ve used in my 40+ years on this planet went above and beyond. Both big corporations like IKEA and Philips to small local online shops, which are trying to survive in a world dominated by Amazon. I also lived in a few European countries and had the same experience everywhere.
Nope, not even close
Great!
beacause your and your friends friends are telling that story online. If they sell even 1 case thanks to that, that’s already profit. it’s win win marketing.
*Acided. See how stupid that sounds?
You’re right, intentionally misunderstanding slang does sound fucking stupid.
I’ve always been buying Fractal. Didn’t even know they’re European. That’s awesome.
BeQuiet, Phanteks, and Noctua are also European btw!
BeQuiet is based in Glinde, Schleswig-Holstein in Germany, Phanteks is from Rotterdam in the Netherlands. Noctua is based in Vienna, Austria.
Noctua has never disappointed me. Have used the same tower cooler for 12 years now and still performs great! Also love their fans!
I bought a BeQuiet case last year to replace a cheap Chinese hotbox, and it’s great. Cool, quiet, roomy, good material quality, and not that much more expensive than the case it replaced.
They’ve always been known for their amazing quality
North owner here, it’s an elegant case, would recommend if you don’t need a ton of HDD bays! :]
After some stupid gamer cases I splugred on a north. High quality case that doesn’t fall apart during assembly, cut you nor have usb ports that stop working in a month. Temps are good after blocking off the huge vented side as well . It’s the best case I’ve had so far and I’ve historically used meme cases since 2008 onward.
Same here. It’s easily the nicest looking single object in my office, still enjoy the look of it after 3 years.
I’m American and I’ve only ever bought their cases since I started PC building. I even have an AIO CPU cooler from them that’s still working perfectly after 7 years.
“Swedish company ̶m̶a̶k̶i̶n̶g̶ reselling high quality PC cases and components made in china”
Please share if you have any alternative manufacturing similar products in Europe
There are companies making racks in europe but no clue for desktop cases. This sub could be a good place to find about them but it seem more focus on promoting non-americans companies
There are companies making racks in europe
Would you mind sharing them?
I’ve had their Define R5 case for years and absolutely love it. Solid, modular, easy to work with.
Jesus fucking Christ they spent all that money on a slick interface that is absolutely fucking useless on mobile!
What problems do you have? It works perfectly fine on my phone.
It linked directly to a chair and when I tried to change photos, the sub bar on the right stayed there and wouldn’t even switch pictures. The rest of the site was greyed out and completely unresponsive.
Site works perfectly fine for me, with Firefox on android
I have a Fractal North and absolutely love it. Really high quality components and supporting a Scandinavian company.
Coincidentally, my fractal north xl arrived this friday. A bit pricey but really solid product.
I built a mini itx machine I’m using as a selfhosted AI server in the tiny* Fractal Terra case and it’s awesome. Really innovative design and good quality.
*tiny in the sense it can squeeze an RTX 3090 in with 1cm to spare
i was really pleasantly surprised by the well thought out manual that came with my case. It felt … intimate idk. just adding to the choir here
I’m running a Define 7 XL as a Truenas server. Over 100TB of storage, maximum utility and my wife likes how it looks. It does everything, even the cooling is decent.
I’ll only buy Fractal Design cases.
I have one of their node cases for my NAS. No complaints.
I’ve loved my experience with Fractal so far. The case was much easier to build in than my previous essentially noname brand (BitFenix). I also love the looks on both the Fractal Define and Meshify series. But at the end of the day, while your case choice might affect noise and thermals a lot, let’s be honest, the biggest part of a case is how it looks, so all the high-end manufacturers make really good cases, get whichever one you fancy. BeQuiet I hear is also very nice.
I adore my Node 202. Fits a giant 3090 in 10 liters. No case fans: everything is filtered/ducted with a bit of foam, so it’s so cool\quiet the few fans it has shut down when idle.
The whole case is super sturdy. It was reasonably priced. It fits in carry on!:
