A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.
It came back today, fully repaired, cleaned, polished, lubricated and in a new box.
Total cost: £10 + return postage.
They sent the knife back with an invoice. I didn’t have to pay a penny before the job was done.
A product that’s been out of production for almost 40 years, repaired at very little cost by the original manufacturer.
I’m stunned. Happy, impressed, grateful and stunned.
I have at least a couple of victorinox Swiss army knives, I will keep this in mind!
This is refreshing. Someone clearly took pride in their work.
Did they send back the original blade as well? I suppose they may as well since they have no use for it and it may be sentimental for the owner.
I think this is good practice from repair people: my motorbike mechanic would always keep the old parts when replacing them, to show me the status when I was taking the motorbike back. It’s a sort of transparency move that I actually appreciate.
And moreover, the old part is still yours, so it makes sense to give it back to you, unless you explicitly say otherwise
I don’t know if its only here in eu - but if you go to a knife shop that carries victorinox knives in order to buy “the springy think” that makes the scissors work - they won’t - they’ll just fix it for free.
I swear if I try to do this they’ll be very contused and proceed to ask me to bugger off
The springy thing has actually been broken for years in mine, I’ll definitely go look for a nearby store
Zippo also have lifetime warranty / free repairs. I got mine repaired some years ago, from what I remember I only had to pay postage (from Norway to the US in my case).
Got one with a bent hinge and was thinking about it but they bent so easily that I’m not even sure it’s worth the effort.
Unless those red plastic side covers are broken.
You mean they don’t repair the plastoc covers?
They do not. Those covers are no longer made, at least not for mine, which I believe is the same model as the one pictured.
And that’s why I buy $5 pocket knives. I’m not spending twice as much to wait two weeks for a replacement when I depend on my pocket knife every single day.
I try to BIFL whenever I can but this is one case where the trade-off of a cheap knife are better.
No, seriously, every day. I’m a handyman. I’m lost without my pocket knife. I have to replace one about every two years.
I do the same thing and I’ve had my Leatherman for over a decade now
Dunno what you’re doing that requires a new knife every two years!
Buying knives for $5 probably has something to do with it
Usually losing them. Though there was this one time where I shorted some wires And the best portion of serratedness became useless.
Ah carelessness, I see! Not a great quality for a handyman 😜
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