That sucks. Yeah, fighting is the keyword there.

I mean, I’ll put it this way, I wouldn’t recommend Samsung appliances and won’t buy them again in the future but I have not found any major problems with mine five years on (save the fridge).

I agree though that there are enough bullshit problems that pop up and having a severe lack of good customer service is a combo that’s steering me away from Samsung. However, they are ubiquitous for a reason.