irelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 11 hours agointernets goneprogramming.devimagemessage-square40fedilinkarrow-up1341arrow-down12
arrow-up1339arrow-down1imageinternets goneprogramming.devirelephant [he/him]@programming.devM to iiiiiiitttttttttttt@programming.devEnglish · 11 hours agomessage-square40fedilink
minus-squareSpikesOtherDog@ani.sociallinkfedilinkEnglisharrow-up2·7 hours agoThat highly depends on the contract and capabilities of the help desk. I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
minus-squareEmpricorn@feddit.nllinkfedilinkEnglisharrow-up1·7 hours agoOh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…
That highly depends on the contract and capabilities of the help desk.
I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.
Oh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…