cross-posted from: https://lemmy.world/post/43606758
The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
What for? They’re going to be replaced by robots and AI very soon.
I doubt it. The cost/benefit it seems is still not there yet.