cross-posted from: https://lemmy.world/post/43606758
The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
Seriously. I try to go out of my way to be nice and understanding with food service workers. It sucks to be them and it doesn’t have to. If they got paid a living wage, had health care, child care, maternity/paternity leave, and a few other things. They’d have no problem having smiles most of the time. I wouldn’t smile working 80+ hours a week with no end in sight.