I have once before explained it like the brain trying to solve all steps of a task at once. For some things it’s a huge advantage, but the more complex or open ended the task, the easier it is to be completely overwhelmed.

Huh, happy shared cake day!

They made a ticketing system for using discord for customer support, which is not a bad idea. But that also kinda works as a forum, so the round peg went in the square hole