I think their appliances are a lot like the rest of their tech. If you get a good one it’s solid for years and years, but God help you if you get a shitty one because their customer service is garbage.
Also idk what crack or other drug their engineer was on that designed the ice box in my freezer but it literally is made in a way that constantly causes problems with ice build up and not being able to dispense ice because of it.
But I will say all the rest of my Samsung appliances and even the fridge aside from that ice box bullshit have been going strong.
I think they also have crap quality control, it reminds me a lot of anything Alienware I’ve owned. Still using a mouse from 15 years ago but also had a keyboard from them die right around the one year mark and it was impossible to get any help from their support.
While I’m ranting huge shout out to turtle beach who’s customer support and care was exceptional. My dog chewed through my headset wires and they shipped me a new one no cost.
i’unno, I just know that every person I’ve ever known that bought a samsung device that was not a phone, they ended up fighting through multiple warranty repairs and service visits before inevitably getting a refund.
I mean, I’ll put it this way, I wouldn’t recommend Samsung appliances and won’t buy them again in the future but I have not found any major problems with mine five years on (save the fridge).
I agree though that there are enough bullshit problems that pop up and having a severe lack of good customer service is a combo that’s steering me away from Samsung. However, they are ubiquitous for a reason.
I think their appliances are a lot like the rest of their tech. If you get a good one it’s solid for years and years, but God help you if you get a shitty one because their customer service is garbage.
Also idk what crack or other drug their engineer was on that designed the ice box in my freezer but it literally is made in a way that constantly causes problems with ice build up and not being able to dispense ice because of it.
But I will say all the rest of my Samsung appliances and even the fridge aside from that ice box bullshit have been going strong.
I think they also have crap quality control, it reminds me a lot of anything Alienware I’ve owned. Still using a mouse from 15 years ago but also had a keyboard from them die right around the one year mark and it was impossible to get any help from their support.
While I’m ranting huge shout out to turtle beach who’s customer support and care was exceptional. My dog chewed through my headset wires and they shipped me a new one no cost.
i’unno, I just know that every person I’ve ever known that bought a samsung device that was not a phone, they ended up fighting through multiple warranty repairs and service visits before inevitably getting a refund.
That sucks. Yeah, fighting is the keyword there.
I mean, I’ll put it this way, I wouldn’t recommend Samsung appliances and won’t buy them again in the future but I have not found any major problems with mine five years on (save the fridge).
I agree though that there are enough bullshit problems that pop up and having a severe lack of good customer service is a combo that’s steering me away from Samsung. However, they are ubiquitous for a reason.