• BarneyPiccolo@lemmy.today
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      3 days ago

      If you had a customer service phone center job that was replaced with an AI chatbot, you certainly did lose your job to AI.

      • queermunist she/her@lemmy.ml
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        3 days ago

        Not exactly. I’m sure there are specific cases where someone lost their job because AI does it better, but in most cases they lost their job because we’re in a recession and the company needed to use chatbots to cut costs.

        • III@lemmy.world
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          3 days ago

          …decided to use chatbots to cut costs. Also, AI doesn’t do it better.

          • queermunist she/her@lemmy.ml
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            3 days ago

            Well, it cuts costs in the short run. In the long run it’s more expensive because (for most jobs) it does a worse job and requires human intervention to fix the problems it creates, but that’s next fiscal quarter’s problem.

    • idriss@lemmy.ml
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      3 days ago

      I interacted once with a person fired from a QA position from Amazon (US) and she insisted that it was because of AI 100% so that kinda messed up my strong opinions tbh, maybe some are actually being fired because of it?