Alphane Moon@lemmy.worldM to Hardware@lemmy.worldEnglish · 2 months agoHP adds 15 minutes waiting time for telephone support callswww.theregister.comexternal-linkmessage-square12fedilinkarrow-up150arrow-down10cross-posted to: technology@lemmy.mltechnology@lemmy.worldtechnology@lemmy.zip
arrow-up150arrow-down1external-linkHP adds 15 minutes waiting time for telephone support callswww.theregister.comAlphane Moon@lemmy.worldM to Hardware@lemmy.worldEnglish · 2 months agomessage-square12fedilinkcross-posted to: technology@lemmy.mltechnology@lemmy.worldtechnology@lemmy.zip
minus-squareAlphane Moon@lemmy.worldOPMlinkfedilinkEnglisharrow-up17arrow-down1·edit-22 months agoAll companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it’s not acceptable for a paid product.
minus-squareSpaceNoodle@lemmy.worldlinkfedilinkarrow-up4arrow-down1·2 months agoThis article is from the UK and is about European countries
minus-squareAlphane Moon@lemmy.worldOPMlinkfedilinkEnglisharrow-up6arrow-down1·2 months agoI was referencing HP being headquartered in the US.
minus-squarereddig33@lemmy.worldlinkfedilinkarrow-up6arrow-down3·2 months agoHP is a US-based company. So that means someone in the US pushed for and approved this change.
minus-squareSpaceNoodle@lemmy.worldlinkfedilinkarrow-up4·2 months agoOr it means someone in Europe did, since this is from a European office.
minus-squarecoacoamelky@lemm.eelinkfedilinkEnglisharrow-up2·2 months agoOne of us should look it up to be sure, but I sure won’t.
minus-squareDannyBoy@sh.itjust.workslinkfedilinkEnglisharrow-up3arrow-down1·2 months agoIt’s hard for them to comprehend something outside of their country.
All companies are trying to give up on real customer support (because there is no competition and US is a pretty corrupt country). Self-service support is fine for a free open source project, it’s not acceptable for a paid product.
This article is from the UK and is about European countries
I was referencing HP being headquartered in the US.
HP is a US-based company. So that means someone in the US pushed for and approved this change.
Or it means someone in Europe did, since this is from a European office.
One of us should look it up to be sure, but I sure won’t.
It’s hard for them to comprehend something outside of their country.