• saltnotsugar@lemmy.world
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    8 hours ago

    Ma’am the network is haunted. Do you have any peanut butter? This will lure the network ghosts out of the Ethernet.

  • Empricorn@feddit.nl
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    7 hours ago

    That’s on you if you didn’t remotely have them unplug and reset the power cable on both ends, confirm it, and have them watch for lights.

    • SpikesOtherDog@ani.social
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      7 hours ago

      The user lied and cranked one out instead of fiddling with the power cable.

      “Uh, yeah, I did that and still nothing”

      • Empricorn@feddit.nl
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        6 hours ago

        That’s why I said confirm it. “There may be bent metal. What does the inside of the power supply barrel adapter and the prongs plugged into the wall look like?” Or have them take a picture. There’s always a BS reason you can come up with. You’re helping them after all!

        • SpikesOtherDog@ani.social
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          6 hours ago

          That highly depends on the contract and capabilities of the help desk.

          I once worked a contract that was to send warranty parts out based on the end user’s complaint. I was not allowed to contact the end user to clarify anything.

          • Empricorn@feddit.nl
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            5 hours ago

            Oh wow, that sounds frustrating. Many users don’t exactly have a reputation for being detailed in their tickets…

    • [deleted]@piefed.world
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      6 hours ago

      “I totally unplugged it and plugged it back in on both ends, pinkie promise.”

      Narrator: They did not do that because it would require getting out of their chair.

  • gigastasio@sh.itjust.works
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    8 hours ago

    close the door to the server room.

    hang out in there for several hours

    smoke weed, do illicit shit

    nap

    maybe fap once or twice

    plug router back in

    man that was a serious issue

    that’ll be $3,640

  • rbn@sopuli.xyz
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    8 hours ago

    In such a scenario put on your headphones, start an interesting podcast, open… https://hackertyper.net/ … on your laptop, every couple of minutes type a couple of lines, appear super focused and busy. Once you are bored and no one is looking, plug it back in.

    • u/lukmly013 💾 (lemmy.sdf.org)@lemmy.sdf.org
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      5 hours ago

      Could also be power source for PoE, if that is separate on the device. And if that is powering IP phones, and the PCs are connected to integrated switches of those IP phones, “the internet is down”.

    • DeanTheCat@lemmy.world
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      5 hours ago

      That’s a Cisco Meraki device. It’s Enterprise grade equipment. Part of the appeal of that line of device is being able to basically just register the serial number of the device on a dashboard and the configuration that you pre-configured on the Dashboard can be automatically pushed to the device when it is powered on. In theory, it means you can basically ship it to a dinosaur of a user and ask them to plug it in and turn it on. In practice? Stuff like this happens all the time if you try to do that.

  • TommySoda@lemmy.world
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    7 hours ago

    My company hired an outside IT guy to help install the new server and server rack a few months ago and after he finished all the phones were down. everyone was panicking and trying to figure out what was going on and they were about to call the guy that set up the server. I went to check it out and when I got in there the first thing I noticed was the power cable was just chillin’ on the floor.

  • lime!@feddit.nu
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    8 hours ago

    i did this to myself yesterday, but on the ac side.

    the universal power adapter for my homelab server didn’t come with a european plug so i’m using a converter until i can source something reasonable. yesterday i was adding stuff to the cabinet and bumped the power strip.

    turns out, american plugs are not only real sensitive to bumps, they also give off a lot of funny lights when they’re used with 230V.

    how do you guys live with these fischer-price plugs?

    • Ajen@sh.itjust.works
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      8 hours ago

      Not to defend US power plugs (the UK plug is clearly superior) but this sounds like a problem with your adapter. US plugs rely on the socket having enough friction to hold the plug. It’s obviously not the best design decision, but I’ve only had issues with cheap adapters and >50 year old sockets (which are hard to find because they tend to get replaced during remodeling).

      The sparks are also less of an issue with 110v.

    • Khanzarate@lemmy.world
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      8 hours ago

      Mine are in there pretty firmly. I assume you mean an ungrounded one, because the triple prong is sturdy as heck.

      Either way, both kinds can be plenty sturdy, definitely resists bumps. I’d expect a quality issue with the adapter.