As an IT person, I can assure you that the respect not only does not increase, but you get tagged as a liar who won’t follow instructions.
We are well aware you have not tried restarting your computer, and that if we tell you to you almost certainly won’t, because you believe you know better.
Software Dev here I’ve typically done 90% of the steps before I call help desk to fix whatever random bullshit Microsoft or enterprise problem I’m having. Once they start down a path I’ll tell them every step I’ve already done before they ask. So we can get to the magic step that will actually fix the problem.
…but what if you’ve already tried restarting it like 30 times, and have actually tried trouble shooting? I don’t think I’ve ever once contacted support without restarting everything possible 10 times.
As an IT person, I can assure you that the respect not only does not increase, but you get tagged as a liar who won’t follow instructions.
We are well aware you have not tried restarting your computer, and that if we tell you to you almost certainly won’t, because you believe you know better.
Software Dev here I’ve typically done 90% of the steps before I call help desk to fix whatever random bullshit Microsoft or enterprise problem I’m having. Once they start down a path I’ll tell them every step I’ve already done before they ask. So we can get to the magic step that will actually fix the problem.
…but what if you’ve already tried restarting it like 30 times, and have actually tried trouble shooting? I don’t think I’ve ever once contacted support without restarting everything possible 10 times.