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We know you’re lying.
There’s a 50% or greater chance they just turned off the monitor.
Why is a champion thoroughbred racehorse talking to me on the internet?
Because it’s bizarroland!
Oh. I thought I had somehow fallen into uma musume
I went through a computer lab and had to turn all the computers on, and infuriatingly like a third of the monitors were turned off. So I put a few computers to sleep instead 😭
I immediately open task manager and check the CPU up time, “7:01:69:13” no you didn’t, liar.
Wdym turning off the monitor doesn’t count as a reboot?
Only 7 days?
Their previous IT issue was a week ago.
I called my ISP because my internet went down. They asked if I’d unplugged the router and plugged it back in. I slightly smuggly said, “Yes.” Then, they asked if I’d left it unplugged for at least 30 seconds…
Well, fuck.
They should have asked “did you unplug it for thirty seconds and plug it back in” as the first question if how long matters.
Then people would answer “yes” without a moment’s thought, whether they did or didn’t, rendering the question useless.
The gotcha is what makes the question at least somewhat useful to an IT person.
“No, but I keep the board exposed, and I manually discharged each capacitor before plugging it back in, so same thing really.”
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Nah, some electronics just have residual power in their system somewhere like in capacitors.
Unplugging and replugging with only a couple of seconds or so in between is not enough for it to fully shut down. It can keep corrupted information in their ram.
10 seconds at least, but I get when they ask for 30 seconds just to make sure.
I knew someone who convinced his grandma that “bugs” were literal insects that ate electricity (there are ants that are actually attracted to electricity so it’s not a stretch) so you have to turn things off long enough that they lose interest.
-Have you tried restarting it?
-Yes, of course.
-Can you do it again?
Every time. And in 70% of times the second reboot fixed it.If so tell IT that I already restarted they don’t believe me and the make me do it again.
I could literally call and tell them exactly what the problem and how to fix it, I just need administrator access to fix it, and they’ll still make me restart the computer first.
People will tell you they have reset the computer and mean they turned the screen on and off.
It’s true. I’m the “tech support” member of my team. The call me before they call IT. You’re absolutely right.
“Tell me what you see as it’s starting back up” “It’s still the same screen…” “Ok, maybe it didn’t work. Walk me through your steps to restart it.” “I pressed the power button on the screen to turn it off. Press it again to turn it on.” “Oh, ok, ya. Click the the lower left corner of the screen with your mouse, then the power icon in that window that just popped up, then the word restart. More steps means it’s more thorough, so it should this time.”
The only correct answer is yes 3 times
I send the request and list the troubleshooting steps I have tried. Mostly so that they know it’s not frivolous but also to avoid duplicate work.
But so often those stupid steps work. Turn it off and back on. Uninstall and reinstall.
If you want them to really like you you’ve got to list the steps you’ve already attempted and screenshot any error messages you get.
Don’t just say you got an error message, actually tell us what it was.
The number of times I get to tickets which claim up and down that there is some major fault, only for the error message to turn out to be that they didn’t enter the correct password cannot be counted.
Yes sir, I do that. I’m on both sides of these requests as I admin some of the financial software, sometimes can fix things before having to involve IT.
And to purplemonkeymad’s point, OMG I don’t know who writes Microsoft’s error messages but they are nonsense.
“The program has stopped working.”
Thanks.
This. I don’t care if the error message is completely useless, I just want to know what you are actually getting.
As an IT person, I can assure you that the respect not only does not increase, but you get tagged as a liar who won’t follow instructions.
We are well aware you have not tried restarting your computer, and that if we tell you to you almost certainly won’t, because you believe you know better.
Software Dev here I’ve typically done 90% of the steps before I call help desk to fix whatever random bullshit Microsoft or enterprise problem I’m having. Once they start down a path I’ll tell them every step I’ve already done before they ask. So we can get to the magic step that will actually fix the problem.
…but what if you’ve already tried restarting it like 30 times, and have actually tried trouble shooting? I don’t think I’ve ever once contacted support without restarting everything possible 10 times.
but have you gotten to “when’s the last time you restarted it?” asking for a friend.
I usually think "they are lying*
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Wrong thread
What? How? xD I haven’t seen this post, I replies to a different one.
Yeah sometimes that happens, it’s a bit weird
Ah thanks, so it’s not me haha! I already started to doubt reality /jk
I would if people didn’t lie so often about restarting their machines.
I do not trust end users with anything.
Even if you tell me yes, I’m still going to double check. You have no idea how many users just say that because they think it’s a copout (which, admittedly it kinda is) when it fixes so many problems.
Also, once you lie to me you lose more respect than you would have gained by actually restarting. Trust is hard fought for and easily lost.
Also, the number of times where a second restart clears up the issue is insane.
I usually start conversations with your crew as “Sorry, I’m probably old enough to be your mother and awful with tech. I’ve googled and rebooted and that’s as much I can do I’m so sorry”. And I say it in a grovelling tone…
Lies. All lies. Don’t fall for the trickery. No one reboots.
