If so tell IT that I already restarted they don’t believe me and the make me do it again.
I could literally call and tell them exactly what the problem and how to fix it, I just need administrator access to fix it, and they’ll still make me restart the computer first.
“Tell me what you see as it’s starting back up”
“It’s still the same screen…”
“Ok, maybe it didn’t work. Walk me through your steps to restart it.”
“I pressed the power button on the screen to turn it off. Press it again to turn it on.”
“Oh, ok, ya. Click the the lower left corner of the screen with your mouse, then the power icon in that window that just popped up, then the word restart. More steps means it’s more thorough, so it should this time.”
If so tell IT that I already restarted they don’t believe me and the make me do it again.
I could literally call and tell them exactly what the problem and how to fix it, I just need administrator access to fix it, and they’ll still make me restart the computer first.
People will tell you they have reset the computer and mean they turned the screen on and off.
It’s true. I’m the “tech support” member of my team. The call me before they call IT. You’re absolutely right.
“Tell me what you see as it’s starting back up” “It’s still the same screen…” “Ok, maybe it didn’t work. Walk me through your steps to restart it.” “I pressed the power button on the screen to turn it off. Press it again to turn it on.” “Oh, ok, ya. Click the the lower left corner of the screen with your mouse, then the power icon in that window that just popped up, then the word restart. More steps means it’s more thorough, so it should this time.”