I’ll go first. I did lots of policy writing, and SOP writing with a medical insurance company. I was often forced to do phone customer service as an “additional duties as needed” work task.

On this particular day, I was doing phone support for medicaid customers, during the covid pandemic. I talked to one gentleman that had an approval to get injections in his joints for pain. (Anti-inflamatory, steroid type injections.) His authorization was approved right when covid started, and all doctor’s offices shut the fuck down for non emergent care. When he was able to reschedule his injections, the authorization had expired. His doctor sent in a new authorization request.

This should have been a cut and dry approval. During the pandemic 50% of the staff was laid off because we were acquired by a larger health insurance conglomerate, and the number of authorization and claim denials soared. I’m 100% convinced that most of those denials were being made because the staff that was there were overburdened to the point of just blanket denying shit to make their KPIs. The denial reason was, “Not medically necessary,” which means, not enough clinical information was provided to prove it was necessary. I saw the original authorization, and the clinical information that went with it, and I saw the new authorization, which had the same charts and history attached.

I spent 4 hours on the phone with this man putting an appeal together. I put together EVERY piece of clinical information from both authorizations, along with EVERY claim we paid related to this particular condition, along with every pharmacy claim we approved for pain medication related to this man’s condition, to demonstrate that there was enough evidence to prove medical necessity.

I gift wrapped this shit for the appeals team to make the review process as easy as possible. They kicked the appeal back to me, denying it after 15 minutes. There is no way it was reviewed in 15 minutes. I printed out the appeal + all the clinical information and mailed it to that customer with my personal contact information. Then I typed up my resignation letter, left my ID badge, and bounced.

24 hours later, I helped that customer submit an appeal to our state agency that does external appeals, along with a complaint to the attorney general. The state ended up overturning the denial, and the insurance company was forced to pay for his pain treatments.

It took me 9 months to find another 9-5 job, but it was worth it.

  • binarytobis@lemmy.world
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    13 days ago

    Got pulled off all of my R&D projects and told by the CEO in a meeting with all of the team leaders (who enthusiastically agreed) to focus entirely on this one project as it was critically important and mandatory whether we liked it or not before we could go to market with our product. Said OK, got it ready in record time, none of the managers wanted to approve testing. Got told a generic “We need more info.”

    Fleshed out everything I could. Did all sorts of bench top testing with full reports, did thorough budget analysis for the entire thing, a complete gantt chart with every contingency accounted for.

    Two years later I’m in the latest of god only knows how many approval meetings with management. I’ve dialed back how much I expect out of them and I’m just trying to get an official project initiation form signed so at least I have a record of them acknowledging the project’s existence. One of them asks, for the nth time, “Why do we need to do this again?”

    Boss looks at me expectantly, like “Yes, why do we need to do this?” as if I was the one who put myself on the project. I said “I can forward you the email where you told me to drop everything and work on it. If you changed your mind I’m more than OK to drop it and work on something else, but I refuse to hold even one more meeting to get agreement that I should even be working on this.”

    He says “I think we just need more information.” I ask “Such as?” knowing full well there wasn’t a single more thing I could add. “We just need more information.” All of the team leaders just stared at me. So I quit on the spot and walked out.

    Talked to a friend who still worked there and they still haven’t moved forward with that project years later, and the governing body still refuses to allow sale of the product until they do. It’s a 2 year timeline for testing so I have no idea what they are thinking. It’s only $100,000 too, they paid me more to try and get approval for two years than it would have cost to do it in the first place.

  • v3r4@lemmy.org
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    13 days ago

    My idiot manager calling the backend “big beautifull backend” and the other time, seeing how they call innovation to actually scamming people with SEO and shitty dark patterns and clone shit applications. I lasted 2 days on this one.

  • ch00f@lemmy.world
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    13 days ago

    Not quite rage-quit, but I worked as a cashier at a local grocery store chain until one day I was asked to clean up broken eggs that had dripped into the dusty-ass vents at the bottom of the dairy section.

  • steeznson@lemmy.world
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    13 days ago

    Was asked to clean up jizz of the walls (plural!) of a TKMaxx (TJMaxx) changing room with a stack of blue roll. I was supposed to be working loss prevention at the changing rooms that day so pretty certain the weirdo was thinking about me cleaning it up as he cracked one off. Potentially had a couple rounds judging by the amount of jizz on the walls.

    Should have quit on the spot but there were children/families in the changing room and felt like I needed to try to prevent a larger incident if a family barged into the poorly sealed changing room, or even just got bothered by the smell. I did quit that day though. One of my co-workers had a go at me on my way out the door for being a primadonna because she’d “had to clean up shit before”. Retail is hell.

    • KuroiKaze@lemmy.world
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      13 days ago

      I dated a girl that worked fast food and she had to clean jizz out of the bathroom stalls… Ugh as a guy I cannot understand these dudes

      • steeznson@lemmy.world
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        13 days ago

        I’m a dude too just used the phrase primadonna there because my former co-worker’s tone was very much like, “Man up - you are being pathetic.”

        I didn’t think a woman would have been asked to clean it up so shocking to hear that your ex was. The reason I’d assumed there might be a sexual element to it - aside from the fact they were literally masturbating lol - was that the culprit looked and sounded a bit like the Dean from Community. Can’t ever know the motive but maybe falling back on stereotypes is lazy

        I’m sure the dude was back there doing the same the next week because the shop was so badly run.

  • toebert@piefed.social
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    13 days ago

    I worked for a reasonably successful startup in IT, and quit around the time when investors started calling for their returns. It went from the focus being providing good service to selling something, anything, whether we have it or not to boost the books before the end of next quarter. Every quarter. Our sales team who used to be part of the product design process and knew more about our product than some engineers were getting replaced with people who didn’t even know the name of features. They just made up things to potential customers and straight up lied, once the paper was signed they were done.

    It was demoralising to see and go through this, I was a tech team lead for one of our core products and the requirements were mad. Every customer started becoming their own product because of all the overpromising, and it was all the absolute bare minimum. Anyhow, I was on good terms with the remaining few old sales people as we had worked together a lot prior to this mess.

    I remember sitting in a meeting with some higher management and one of these older sales guys where he was saying he does not know what to do anymore and needs help or we need to change something as it’s impossible to do his job well anymore with these expectations that we just abandon customers as soon as they’re signed and chase new business. He broke down crying during the call while he was explaining how soul crushing it was to have to do this to people - build up a relationship, convince them to pay us and then ignore them immediately. There was an awkward quiet in the room when he finished and the “top dog” in the room just said “try to detach yourself, it’s just business” and then we moved on.

    I saw myself becoming that man in a year, maybe 2 tops. I started interviewing the next day and found a new job in about 2 weeks (luckily this was when IT was booming and recruiters were lining up for anyone with engineer in their title). The company has since been sold multiple times and completely exhausted to a husk. The last sale I’m pretty sure was just a large enterprise acquiring staff and some tech.

  • jpreston2005@lemmy.world
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    13 days ago

    I was a line cook for a hilton hotel restaurant. It was easy, and I’d been there for about a year. They had a position open up, night shift supervisor. Basically the same hours I was already working, just have to do a bit of admin on the side. I was the only one working there that had a degree instead of an arrest record, was just looking for a bit of extra money, so I applied thinking I’d be a shoe-in.

    Well they wanted the night-shift supervisor to be able to spontaneously feed a hypothetical group bigwigs that would surely show up the second I was left in charge (This is not a nice hotel, btw, we never had big wigs.). So they brought in another candidate, and decided to have us do a cook-off with surprise ingredients. I was like, what? This is ridiculous, they wanted me to invent a new dish that wasn’t on the menu (I made $10/hr). I lost the cooking challenge (I made tuna melts lol), but the guy who won declined the position (real smart of him).

    So did they then offer it to the only internal candidate seeking the position? nope! just kept looking for someone else. Came into my next shift, and the waiters came back during a huge rush with like, 5-6 special off-menu orders they wanted me to accommodate (not related to allergies or anything). I got halfway through cooking the first one, and then just… crashed out. Said “nope! fuck this.” clocked out, left.

    They called me for the next few days trying to get me back. “But you promised you wouldn’t be upset if we didn’t give you the supervisor position!” yup, I did say that. I changed my mind. Fuck you and that hotel.

    Found a better paying job the next week.

  • MuttMutt@lemmy.world
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    13 days ago

    I was working for a guy setting to 2.4Ghz WiFi links up to 10 miles from a tower. I was mainly running the office and doing network tech support with the odd pc repair job. He was working for a conglomerate about 5 hours away. He had an installer who would come through every couple weeks so I would have the equipment configured and ready to go for him, he would also grab stuff that was no longer in service and bring it back to the office.

    Anyway the installer quit and I had to drive 2 hours each way to go get the truck. No big deal but now no installer. Had a friend who was smart enough to do the job and learn so started going with him and teaching him what to do and how to set stuff up. We did a couple jobs no problem, our longest connection being 7.5 miles on a mast about 20 feet tall. Get to a site to set things up and could literally see the tower but no connection, owner was no help but he had plotted it all out in software showing we software have a great signal. Ask he could say was just to get more height and get it done. Signal went from barely there to non existent. He had told the woman for months that it wouldn’t be an issue and we would get her setup when her landlord agreed to the equipment install.

    Figured out that the issue was that the sector antenna were installed with a 5 degree downward cant. We were slightly above the tower even though it was in line of site we would have needed to be lower down the hillside on another person’s piece of property to get a stable signal then have a couple repeaters to make it work. So here I am with a pissed off woman who was told over and over it would work and I can’t provide what was promised, give him a call and he stopped answering.

    I apologized to the woman and told her someone would be back, gave her his cell number, and packed up the truck. Went to the office, locked up the truck, and dropped the keys in the office mall slot.

  • canofcam@lemmy.world
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    13 days ago

    I have rage quit two jobs.

    A long time ago I worked in a supermarket as a personal shopper. It was a pretty decent job, early start (4am) but an early finish, so it felt that I had the whole day to do whatever I wanted, though I was tired.

    Skip ahead to Christmas eve, where everybody apparently has left their huge shops until the very last minute. Not only through our online service, but also in person.

    Imagine this: You are being pushed to complete orders as quickly as possible and being called out for being slow, not only that, but every aisle is so full of people that you literally cannot push your trolley through them. I literally couldn’t move or do my job. I’m fairly embarrassed to say that I walked out, didn’t even tell anybody, and to my surprise I never got called out for it (I think it was too busy to notice) and the way the system worked, one of my colleagues would have just got the order and completed it without me.

    The first job I ever quit, I must have been 16 years old. I was working as a promoter for a bar in a small town, essentially walking around with a sign, hanging out flyers, etc. ironic that a 16 year old is advertising a place they wouldn’t otherwise be allowed into, but it was cash in hand and pretty dodgy.

    On my first night I was promised $50 for my work, but ended up being given $25 because they said it was a trial night. Suddenly my nightly salary is $25 and as a 16 year old, I’m a bit too scared of this dodgy guy in his car that was paying me to ask for the full amount.

    Skip ahead a couple of weeks (I work maybe 3-4 nights a week, hours are like 10pm-5am) and tonight, it is pouring down with rain, I’m freezing cold, my uniform involves a t-shirt, and it is genuinely just a horrible experience.

    I go to my boss, and tell him that I’m gonna go put my coat on and he says that’s not part of my uniform. I get a bit ballsy and tell him I want the extra $25 for the night before, and he said he never promised me anymore money than $25. So I walk home, in the rain, feeling hard done by but also like I learnt a valuable lesson. I never worked for less than I was worth after that.

  • MinnesotaGoddam@lemmy.world
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    12 days ago

    I did the tax return for the great grand [3rd step niece] of [rich famous international celebrity] who {did that thing you hate] and [if you ask me who it is i will say yes]. child was [ridiculous number] years old and [funny position] of [international charity board] and from said charity [board position] they were going to earn that year [more money than i was going to earn ever]. and they had [twelveteen] of these [funny position] on [international charity boards].

    that child has more money than god and it causes me to lose my mind when i think about it.

  • BigFig@lemmy.world
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    13 days ago

    Public and employee bathrooms out of order. 3 hours before opening, no one has ordered portable toilets. Was told to “walk to the Starbucks” if I needed to go so bad. So I left and never went back. 3 years at that job.

  • lightnsfw@reddthat.com
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    The last job I quit our manager and his manager both got fired for doing some bullshit so I ended up being the defacto manager of our department handling the minor day to day customer issues while we were basically otherwise unsupervised. After like 4-5 months they transferred another manager to us from a separate location who immediately started gunning for me. He tried writing me up 3 times in a matter of like two weeks over little bullshit things. None of which stuck because it had to go through HR and when I explained my reasoning for doing those things they were like “wtf, no” and dropped it. The weekend after the third one I was talking to one of my brother’s friends who’s dad ran a shop about it and he called his dad and got me hired there the next monday (which was really cool of him because I didn’t think we were that good of friends). Never went back to the other job or even told them I was quitting.

    • Noxy@pawb.social
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      12 days ago

      Never went back to the other job or even told them I was quitting.

      a slow burn rage quit. I love it.

  • pedz@lemmy.ca
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    13 days ago

    A gas station chain as a client and the type of work that came with it. I was working as a help desk tech subcontractor and already had about 20 different clients. I’ve been doing this for a decade but because the new ones always messed up their work, we had tons of reminders and automated tasks in Teams. So I was already on edge because of the constant Teams notifications and all the triple checks.

    Then they introduced this new client, a gas station chain, with hundreds of locations. I already worked in gas stations when I was a teenager and hated it. I hated the constant beeping for pumps to be unlocked when someone wants to buy gas. And I certainly didn’t want to have stressed teenagers on the phone telling me it’s super important that all their pumps are working on a Sunday afternoon while my instructions were to simply convince them to wait until the next business day if all we tried didn’t work. Fuck cars. Fuck oil companies. I can usually tolerate working with Microsoft even if I hate it, but Microsoft + oil companies. Fuck no.

    I still haven’t found the will to get a new job, but my bank account is now starting to push me with insistance.